Our FAQ
FWRD FAQS
Our frequently asked questions can help you decide what fitness class to take. If you can’t find what you’re looking for, visit our contact page and get in touch!
FWRD is boutique fitness that offers two unique disciplines - Barre and Interval in two unique studio spaces, to create an effective and inclusive fitness environment that keeps you moving FWRD in your fitness journey.
In order to reserve a class in any of our studios, you can purchase a single class or a class package. To take best advantage of all FWRD has to offer, we recommend our monthly unlimited access memberships. To view pricing on the different options available, please click on the BUY CLASSES tab in the top left corner of our website or feel free to reach out to us at info@fwrdfitness.com.
14 days in advance.
FWRD differs from other boutique studios in that we offer two different fitness disciplines (Interval and Barre) and childcare all in one place. The classes are designed to create balanced, full-body workouts for our clients. From cardiovascular conditioning to intense strength and interval training to energetic shifts and a mindful practice in barre: FWRD offers a variety of classes tailored to each individual’s needs and led by elite instructors. To view descriptions for the different available classes, please visit the Studios + Classes tab.
At FWRD, we like to focus less on numbers and more on having fun. We believe if you shift your focus from weight loss to moving your body to feel good, strong and comfortable in your skin, you will feel healthier and happier!  But...if you really need an answer, it all depends on YOU. Caloric expenditure is based on several factors and the most important of which is your personal level of intensity during the session. The following outlines industry averages for the types of workouts you’ll experience at FWRD: Interval: 500+ Barre: 250+ Heated Cardio Sculpt: 500+
Our classes are designed with every type of student in mind and our instructors will offer modifications to suit the daily and changing needs of our students. We are on this journey together and it is our primary goal that everyone achieves personal success in class. Your path, your pace.
Of course! Flex Members have one free guest pass per month for new students who reside locally. Please advise your guest to arrive at least 15 minutes prior to class as they will need to sign a Consent and Waiver Form. Your guest can also visit our website to register before class to speed up the check in process.
Clients must be 14 years or older to participate in classes at FWRD. Please note, all clients who are 14 years of age must have a parent or guardian sign a waiver on site at our studio.
There is no charge to your account if you cancel a reservation at least 2 hours before your scheduled class begins. Late cancellations and no shows will be charged to your account or credit card on file. To cancel a class, please log into your online account and click the cancel button, or call our front desk at 858.433.0377 and our staff will gladly assist you. Please note, you must speak with a member of our staff live; voicemail messages left after the close of business for a morning class will not be honored. Unlimited package holders will be assessed a fee of $10 per incidence for any late cancellation or $10 for no show. Package holders will lose the class session. Monthly members must request cancellation 30 days in advance of their cancellation date. Please call or email the studio for help canceling your membership and for any further questions on our cancellation policies.
If you are unable to reserve a spot in your desired class because it is fully booked, we recommend adding your name to the class waitlist. You can add yourself to the waitlist by first purchasing a class online and then either adding yourself online or calling the studio and asking to be added by our front desk team. If you do not receive a spot in your desired class, a class credit will remain in your account for use on future classes. Please note, the cost of the class is non-refundable.If a spot becomes available in your desired class before our reservation window closes (more than two hours before class), you will automatically be enrolled. At that time, you will receive an email confirming your enrollment into the class from the waitlist. Please note, we assume you want to take EVERY CLASS you are waitlisted for. If you are no longer interested in taking class, you must remove yourself from the waitlist (either online, or by calling the studio and speaking with someone live) or you risk being automatically enrolled and charged whether or not you attend. If a spot in a class that you have been waitlisted for opens with at least 2 hours to go before class, you will be notified by email or text (you choose your preference). Please note: If you are scheduled for one FWRD class and then receive a spot from the waitlist for a different FWRD class, you will be charged for both classes unless you cancel one of them before the 2 hour cancellation window. Beware of double booking! If you’re in the neighborhood, you are welcome to drop by and check with our front desk staff to see if you can snag a last minute spot for a class. Please be aware that any waitlisted clients physically present at the start of class time will take priority over drop-in clients. Your account will be charged upon confirmation of a spot in class.
Classes and instructor assignments are subject to change. All class packages are non-transferable and non-refundable; there are no exceptions. Single classes expire 30 days from date of purchase. 10 class packages expire 3 months from date of purchase. Monthly unlimited packages are activated at the time of your first class. No one under the age of 14 is allowed in FWRD without parental/guardian supervision.
Yes, we have complimentary yoga mats available for use. Just show up and we will take care of the rest.
Yes, we have a couple lockers and one shower in the coed restroom. Plus, all of the amenities needed to get ready for the day, including blow dryers and towels.
Unused retail merchandise may be returned for a refund or exchanged within 14 days of purchase.
To ensure you are warmed up before engaging in group fitness and out of respect for your fitness community, please try your best to be on time for class. Any vacancies at the start of class may be given to waitlist participants at 5 minutes before the session begins. If you’re running late or have a conflict, please give us a call to let us know as soon as possible. If you call and let us know you are on your way, we can hold your spot for up to 5 minutes after the class start time for a 45-minute class and 10 minutes for a 60-minute class. If it is longer than the aforementioned times, Â you will not be admitted into class so as not to disrupt the other students or compromise your safety. Additionally, if you’re planning on leaving early, we kindly request that you tell the instructor ahead of time.
Great! A couple key points when you sign up for class through our friends at ClassPass: FWRD and ClassPass have separate scheduling systems so we are unable to alter, switch, cancel, or otherwise change a reservation in any way. All scheduling changes must be processed through ClassPass. All ClassPass-related Late Cancellation and No Show fees are handled through ClassPass and we are unable to refund or void any ClassPass charges. If it is your first time at our studio and you signed-up on ClassPass, you will need to sign a waiver upon your arrival and before you can go into class so please arrive with time to spare.
